I have been treated like a criminal on more than one occasion by Kaiser staff while I'm sick with cancer. I cannot wait to get some other healthcare provider. If it were one bad apple, I could forgive it, but it's a pattern. They are understaffed and the staff they do have are terrible. Their member services do nothing when you complain and they have so many lawyers, it does not matter if there is gross negligence they will support the lying doctors at the patient's loss. If I could give negative stars, I would.