jennifers4234

Jennifer S.

Contributor Level

Total Points
82

1 Review by Jennifer

5/20/22

You won't be able to see what items are available until you sign up for a membership. Then, once RTR has your money, you'll see that most items on their site are booked out 7 months+. If you want to get an "advance reservation" for a specific date, that will be an EXTRA charge on top of whatever you're already paying monthly. I found myself in just this position and, when I asked customer service for help, was told they could cancel my membership, which was just a few days old, but no money would be refunded. Essentially, they took $104 from me for a 4-day "subscription" in which I received absolutely no services or benefits. I contacted customer service asking for an account credit — not even a refund — and was flat out denied. Whatever RTR is advertising on their site, you won't be able to rent it. It's just a scam.

Tip for consumers:
Don’t use this site. Avoid at all costs. Their clothing is rented out 7 months+ and you’re paying for a service you’ll never be able to use.

Products used:
I got nothing for their monthly wardrobe rental. Literally nothing.

Service
Value
Shipping
Returns
Quality

Jennifer Has Earned 2 Votes

Jennifer S.'s review of Rent The Runway earned 2 Very Helpful votes

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