Jerrett C.

Do not buy from Nordictrack. Purchased a S22i bike from the company. Had a delivery date through their delivery company and only one date available. So took the day off from work and confirmed the delivery date. Then the day prior get a call that the delivery date was moved a week later. Told the rude and blunt rep that I had already taken day off and she said she would let them know and should get a call back. No call back and on day of delivery spoke with Nordictrack rep, who then gave me Ryders number to contact, who then tells me they have a third party company deliver, who they can not get a hold of. Needless to say I spent 2.5 hours on the phone, mostly hold, to be told no one can make contact with delivery and too bad you are just out your wages for the day and nothing can be done. Called and got a refund from nordictack who tells me I will need to pay a return shipment of $200.00 for an item never delivered. Yeah thats not happening as I never got the bike. Then they tell me my refund will take up to 10 days, wow they took it out of my account in 10 min not ten days. Words of wisdom, spend the extra and buy a Peloton bike as friends and family that bought through them have never had these sad issues. Lesson learned, listen to others that have had the same experience and stay away from Nordictrack.

This place definately has issues. Bought a used taylormade driver that was supposedly certified excellent condition, funny my wife used it three times and the graphite shaft snapped. Sent it back after three emails back and forth and 7 days later after I contacted them again, I finally got a gift certificate to buy another one from their site. Ugh okay so my wife has a tournament in two days so I pay 30.00 extra for a 500 club so it is over night delivery. Bahahahaha they over night the free headcover, junk, but free, and her club is not delivered. Call them and learn they sent head cover out right away and shipped the club the next day so it is delivering in 5 days hahahahaha. Yes last time I will order clubs through them and go back to 2swing who actually gets the job done. Buy at your own risk, but I am done dealing with this not so reputable business to say the least. Great job getting the free head cover here in a day though, so there is that.