Jessica B.

I can go on and on about my experience but I will let a former employee tell the story. I received this email from one of their employees who was one of the only ones that seems to try to him with the ongoing issues. My be he wanted to warn me but it was too late because I had already signed another year long membership. "PLEASE SEE THE EMAIL BELOW", If this doesn't convince you to enter at your own risk.

Good Evening,

I'm Josh, a former technical support specialist from Green Drop Ship. The reason for me to reach out is to share some of the unethical and immoral acts this company does to both their customers as well as employees. While bold of me to reach regarding this, I do confess I'm putting my faith in your good will and kind heartedness that I've come to know from my personal interactions with you. Take this as my last advice to you. Now without anything else to add let me begin:

Refunds to Customers:
If a customer appeals a charge with his financial institution Allen Kaplun makes sure his account is deactivated and he no longer gets to use our services. In his head, this is considered breaching the term of services.
Should a customer leave a negative review while demanding his refund (either on the Better Business Bureau or their App) their refund will be held as ransom until the review is taken down. Now allow me to quote the CEO (Allen Kaplun) and his reasoning for this practice: "They've already damaged me and I have nothing to lose. If this goes to chargeback then we'll see".
To cancel your membership, a 30-day notice must be given. This has nothing to do with our Accounting being very busy, there isn't any accounting department the refunds are done by Allen and his wife. This is simply to ensure 30-days of the membership stays with the company regardless of whether the customer actually benefited from the service. This changed within the two months of my employment with the company because my supervisor and myself somehow managed to open the eyes of Allen as to how negative this action looked. What's even more outrageous is the reason why a refund request takes so long to be fulfilled. It's simply down to Allen not wanting to provide it. The only thing that gets an immediate response for this to get resolve is a threat of a bad review. Usually this comes along with sharing their BBB profile to the members' customers. Allow me to facilitate these so you can have a bargaining chip:

https://www.bbb.org/us/nj/guttenberg/profile/adult-novelties/eternity-mart-*******2295
https://www.bbb.org/us/tx/mckinney/profile/health/eternity-mart-inc-*******1719
https://www.bbb.org/us/tx/denton/profile/online-shipping-broker/greendropshipcom-*******1552

Customers Orders
5-day Lead Time. Currently they don't have the amount of packaging man-power to sustain the business. The 5-day lead time is rarely ever accurate. Should you book a call with Allen about this, he'll simply bring up the lie where he just bought a packaging machine that reduces this process's time by in half, if not more. Alternatively, he'll also use the "we're opening a warehouse in <Insert Random State>." lie.

Lost orders. The common practice here is to make the customer wait by stating a case has been filed with the carrier company. There's no evidence that this has ever been done. In my two months there whenever anyone (supervisors, customer service agents, or myself) asked about this to Allen or Irina, you'll simply get ignored. If you're a customer who brings them business quite often, you may be lucky enough to get offered a refund. But check your accounting and/or store credit because it isn't always really applied.

Integration
This process apparently is meant to be as complicated as possible to ensure the member wastes time. Because you pay a subscription, the slower it is to integrate to their system the better it is for them. Unfortunately, the instances where customers were intentionally kept in the dark by "escalating" the situation to a non-existing department happened way too often. This intentional hurle is further made evident by the constant turnaround of employees, this simply is the escape goat.

Employees
The constant turnaround seems to be on the rise. What's even more interesting is how little Allen and Irina care about having properly capable individuals to represent their company. Their version of on-boarding process is simply having their new hires watch eLearning videos from companies like Service Skills for a week. Whenever anyone asks about anything to this duo, you are faced with a belligerent answer followed up by negative remarks about your abilities. This is to ensure they keep their own staff in the dark, another repeat of their famous tactic.

My Case
When I joined the team, Allen promised me a career. I am inquisitive by nature and I noticed how distant he became the more I asked about things. I never suspected this company to be what you now have read. But the eye opener came in as a slap. This week, their Shopify App was having an issue. Up to six of their customers reported that they couldn't load it. I learned this was simply because our server was blocking the IP to these customers. I put my every effort to get this situation resolved. However, I was never given access to more privileged credentials that would've allowed me to fix the issue. I was only able to reach their main developer, Allen Infante, who would simply ask for collaborter's access to the customer's shopify store. He did this just so he could create a video showing how the app did work on his end. Soon he became unresponsive to other cases. What was even more bizarre is Allen Kaplun developed a sudden expectation to have me fix the whole situation. While he couldn't really find a link between this situation and my role, he'd soon get it on Thursday morning in the shape of a 1-star rating. This rating caused an exchange of arguments where he failed to substantiate his point of view as to how this matter was Technical Support and Customer Service fault. Even though I stood my ground he just proceeded to condition my job to the removal of this one-star review. Sure enough I didn't shy away from his task and managed to develop a work-around. By using a VPN, our server can be tricked and the App's issue of not loading is resolved. Into a call with this customer I went and managed to come out with such a positive response that she agreed to remove the 1-star. While guiding this customer on how to change the rating over the same call, Allen Kaplun still chose to terminate me. I chose to break my professionalism in this call and revealed the situation to the customer. My honesty was the only way I could ensure that 1-star rating remained. This surely would've been sanctioned by law, but what was strange at the beginning is now clear, there was no NDA or non-compete agreement to sign at the beginning of my employment there. Allen Kaplun also provided an extra example of his true nature by not paying me the last two weeks I worked for him. And the question as to whether our server intentionally is blocking the customer's IP is still in the air.

The Future
For those whom my story and these facts have no effect because you have no horse in this race. Please no, this company is under the on-boarding process with ActiveCampaign with only one purpose in mind, implementing tracking into their Shopify App. In the first on-boarding meeting, which I was able to be part of, Allen mentioned how he wants to know everything his customers do. This struck me as a very strange request for someone who's into the dropshipping business, hope it has the same effect on you. The name of the feature they; ll be using is "event tracking". I'm including this for those who'd like to research about it.

If you happen to be kind enough to have read through all of this, I'm truly grateful for it. If in any way my interactions with you, at any point, helped you enough that you feel the need to reciprocate, please help me get this man and his wife some form of justice. Whatever help you can spare, whether a simple review or just taking your business elsewhere, I'd be forever in your debt. And I also would like to apologize to those whom I provided confidence in this company. My naiveness got the best of me and for that I'm truly sorry.

I wish you all nothing but the best. And stay safe and healthy.