Jessi H.

The power went out in one half of my house one day late in the afternoon last winter. I was frantic to get someone over to fix it. Calling around, I found most electricians not answering their phone after 5 pm. The two who did could not come over until late the next day, and one would charge $125 an hour, the other $150 an hour. Then I tried calling Sparks Electric in Centralia. An electrician picked up the phone even though it was 5:30, and said he would come right over. Their hourly rate? $85 an hour! He showed up as promised, found the source of the problem, and had my power restored in short order. He was friendly, smart, and jovial, and I could not have been happier with the price or the service. This was a cold, snowy, winter night, but Chuck Terry found it in his heart to make the half-hour drive to my home and take care of my emergency. Sparks Electric is a small-town business with old-fashioned, small-town values. They genuinely care about people, and they know their stuff. I am blessed to have found them.

This is a bad company that refuses to offer fair customer. I ordered a $70 statue that was defective to ask for a replacement and was told they're all the same, even though the photo on the website had been beautiful. Meanwhile, a second statute arrived that I had ordered, the same model, and it was perfect -- just like the photo. I called again, talked to the owner, and was told I would have to pay for return shipping of the bad one, and IF he was able to work something out with the manufacturer, MAYBE he could "do something about it." It would cost me a fortune to mail back that heavy statue, and with not even any promise that he would replace it. This guy just wants your money. He could care less whether you're happy and if what he is selling is quality.