Jill H.

I purchased a Next-Gen DuraPella Loveseat & Sofa from Regency Furniture 2/7/21 from your Mechanicsburg, PA Regency Furniture store. It was delivered on 6/5/21. I've been claiming since delivery, about the horrible smell and health problems I've been having since you delivered your furniture on June 5,2021. Six months ago! I've been complaining to your store Manager, your Regional Guy and they keep promising and promising a Technician, but never taking any action. You keep saying, "We will take care of it," but never do. Contact here, contact there, just to be told to contact you back and is this vicious cycle. I was even told to file with GBS, which you knew they won't cover Manufacturer issues, only accidents after the fact. Regency Furniture is in Breach of our Sales Contract, Fraudulent Business Practices, Federal Lemon Law and Excessive Levels of VOC Chemicals causing not only an Environmental Hazard, but causing me constant headaches, throat and eye irritation, asthma symptoms, dizziness and nausea. You forced me to pay, out of pocket, $132.50 to have an environmental company come in and test for VOC (Volatile Organic Compounds) such as benzene, ethylene glycol, formaldehyde, methylene chloride, tetrachloroethylene, toluene, xylene and butadiene, to name a few. You Breached our Sales Contract, selling a hazardous mix of chemicals that the levels 6 months later are still excessively high and causing a danger. You use Fraudulent Business Practices to continue to victimize me and not do anything. The smell coming from your furniture was so bad, we moved it to our garage.
Due to your inability or willingness to correct the issue, it is clear that your furniture is no good. It is a Lemon. I thought that only cars were covered under the Federal Lemon Law, but it turns out that almost everything else is also. You being the business owner, I'm sure you are familiar with the "Magnusom-Moss Warranty Act," which covers all new products purchased over $15.
Now keep in mind that you broke our Sales Contract, not me. You refused to address the Health and Safety Hazards, not me. I've recently learned of my legal and consumer rights. In addition, I was referred to an International Advocacy Group. This group helps consumers like me understand my rights and the Fraudulent Business Tactics used by businesses like yours. They have directed me to file Criminal Reports immediately with the following Government Agencies, but not limited to:
US Department of Justice PA Attorney General
District Attorney Office Federal Trade Commission
Consumer Affairs Better Business Bureau
EPA Inspector General PA Department of Health & Bureau of Epidemiology
Consumer Product Safety Commission and more…

Because this being a Maliciously and Fraudulent Act, Bullying Me, Environmental/Health/Safety Hazard, and a Breach of our Sales Contract, by your Refusal Terms and Implied Terms of the Sales Contract Terms, I am demanding that you Refund My Full Purchase.