They sent me a defective product. The hook was on the wrong side so that my cat pendant would have my cat hanging sideways. I documented this to them in photos and they admitted it was a mistake, but refused to replace for free. They would only replace if I paid additional shipping or offered me a $8 refund.
The pendant for my mother wasn't horrible, although nowhere near as nice as the pictures in the ad, but the chain they provided broke literally a half hour into her.
Wearing it for the first time.
DON"T BUY!