What a dreadful approach to customer service. A simple repair took seven weeks to complete. In two chat conversations, promises were made to complete the repair and those dates came and went with no communication let alone apologies. Emails were not responded to. A message on the site stated that the company was not accepting new orders until Oct 1 2014 due to a backlog and that all existing repairs would be carried out and returned by Oct 10th. That date came and went. Under no circumstance would I recommend this company to anyone.