JOAN C.

Gas and groceries have doubled and Direct TV raised my bill by $50. I am cutting the cord. Returning the equipment is proving to be a nightmare. My first call was to cancel service. They took several days to get around to scheduling the stoppage and I never got an email or mail with instructions for returning the equipment. The only thing the website told me was what had to be returned but no additional instructions. Three days after the cutoff date (which I eventually located by signing in to the site) I still had no email and called again. I was told that FedEx would package the equipment to send back and all I needed was my account number. After a 20-minute drive to the local dropoff location I was told that I had to have an RFN number, whatever that is. I called again and was told that they would send me a label - by snail mail, no less! And it would take another 3 to 5 business days. It looks like they are going to require me to pack it up myself. I asked to speak to a supervisor and was told that there was no supervisor available to speak to me now because they were helping others. I just want to get rid of the equipment! I am so mad I could spit. I would love to find one of their trucks and throw it into the back but they would charge me for that, too! When this is finally over with, I am never going back to them. I am tired of being gouged and charged for services that I don't want or need. I am so mad I want to just spit! Oh, also, they dropped OAN.