I ordered 5 products September 25. I received one the end of Oct, one in November, two just before Christmas and never received the fifth. After numerous emails complaining about the wait times for the products and wanting a refund for the 5th item, I was told I would get a refund in January. It is Feb 26th and I have received Jack! Now they don't even answer my emails! Five months! Their customer service sucks, none of the products looked like the pictures and if you don't receive a product, they don't care! DO NOT ORDER FROM THIS WEBSITE!