John B.

My wife was recently injured and is seeing multiple doctors and physical therapists, and cannot drive. When my car broke down (which is our only means of transportation), I needed to get it operational ASAP, so I went online and found the part I needed on Napa's website (the first site listed). Their site gave me the option of "arrives tomorrow" (which I chose), however, I got a confirmation email that says "arrives in 5 days". I called to resolve this, and the customer service rep repeatedly told me that (1) he could not cancel the order and (2) if I need it sooner, get it somewhere else. He offered no other solution and kept saying there's nothing else he could do. I then placed an order through Auto Zone (who will deliver the part to my house tomorrow). I cringe at the thought of trying to return the Napa part next week. Will never do business with them again!