When a concert is cancelled by a performer you should get all your money back, right? Tickets expert decided their time is worth not giving a full refund and keeping a portion for themselves. NOT COOL! Really think end consumers are getting screwed by legalized scalpers in the first place then get screwed with fees and examples like this of not giving full refunds. Trouble is... as long as people keep paying them, they are going to keep thinking their ways are okay. I will not be buying my tickets this way further. I'll get them directly or not be attending.