John G.

"Ordered a specific motherboard and a week later received wrong motherboard. 'Contacted them email only responses. Told to mail board back and they can replace or refund. Another week lost and I've sent the return and they acknowledge receipt. Did not want replacement and just wanted refund. Was sent confirmation that refund was done. Sounds good. Right, except here it is over a month later and no refund nor response to several attempts to find out where, how refund to my acct. Was done. Currently contacted card to investigate the charge and unaccounted claimed refund. My experience thus far with laptopaid.com was very disappointing. Would recommend a brick and mortar business, laptopaid equals poor customer service, slow response time (my case no response), waste of time and my funds still not returned. #notafan"