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This isn't a fly-by-night operation, it's a separate parts operation of the Heartland Toyota dealership in Washington state. I've already bought from them twice for my 2014 Toyota Tacoma. I can't speak to their customer service, since I knew the part numbers of what I wanted, but everything that came was OEM and as expected.
This company is a dumpster fire. Chatted with one of their "Product Specialists" to get a better idea of product features and he said all were as shown in the photo. Through more research, I found out what he said was a total lie before the product shipped. I tried cancelling the order before it shipped and, even after confirming the order was cancelled, it shipped anyway. To "make up for my inconvenience" of an extremely expensive and hard item to ship back they offered me a $15 gift certificate to buy from them again. Not a chance - you guys suck!
Update based on your message acting like you care:
1) Your site advertises it would ship within 24 hours but it didn't - more like 3-4 days
2) After I found out your rep might be lying, I contacted customer service immediately to get clarification. Your confirmation of receipt message even states that your reply takes up to 24 hours (which it did) so IF you actually did ship on time, are you saying that no one can email you about the issue and get it resolved?
3) If your answer is that I should've called, I did. I left a message that was after hours and no one ever got back to me.
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Empty.
DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear John,
Thank you for sharing your experience with other consumers. Unfortunately, sometimes orders are shipped faster than cancellation request goes through. According to the expectation we list on our website, we must ship parts within 24 business hours. This is our commitment to customers.
While the cancellation requests are processed within 24 business hours. The fact that your order was shipped before the cancellation went through means that we fulfilled the promise we gave to you and shipped the order as fast as we can. Please email me at alsion.rh@carid.com with your order number, so I could check the situation and offer some appropriate solution for your satisfaction. I am sure we can make this right.
Look forward to hearing from you.
Sincerely,
Consumer Relations Team at CARID.com