I live in Missouri which expanded medicaid in August 2021. As I figured out later on, the new rules say that if you have zero income in any given month that you are automatically eligible for medicaid during that month.
I applied through this website in mid September and said that I have zero monthly income. The website incorrectly said that I didn't qualify for medicaid and that I must purchase a plan through the marketplace if I wanted health insurance so I did and the cheapest plan was $350.
A month later which was almost two months after Missouri's new medicaid rules went into effect, this website notifies me that I'm eligible for medicaid backdated to September 1st because the new law was passed in August.
I called them and said that they need to refund the $350 for the plan I purchased because they incorrectly told me that I didn't qualify for medicaid when I first applied.
During this process, I figured out that their programmers dragged their feet on updating the website to reflect the new Missouri medicaid rules which was the source of the whole problem. The website was supposed to reflect the new rules on September 1st but they didn't update the website until October 1st.
Ten phone calls and countless hours later wasted talking to them on the phone, I finally found someone who wasn't totally clueless and they agreed that I got screwed over so they escalated it to their parent agency the Center for Medicaid Services.
A week later I get a letter from this agency telling me that they won't refund the money and refuse to explain their logic as to why. I tried calling and emailing them multiple times afterwards and they ignored my emails and voicemails (because they won't let you talk to a real person).
Then they had the audacity to send me an email a few days later telling to enroll in coverage for the upcoming new year and that "4 out of 5 people find a plan through the marketplace for an average of $10 a month" which is a total lie and scam.
In short, this website is ran by a bunch of low IQ government stooges with zero accountability who are largely out to steal your money and I advise great caution in trying to get health insurance through them.