Ordered a simple Fedora for a man in a nursing home as an anonymous gift. What did Lids do? They chose to use the slowest, cheapest delivery option, USPS, which can't find it's way in broad daylight!
Nor can the USPS compete with a single private carrier even if they bought new horses for theres outdated, snail mail, pony express.
I should have known from the start something about this was not going to work out.
First they manipulated the order date, they show 12. 5. 2015 my credit card was charged on 12. 2. 2015.
So what happens, the gift giving was yesterday, I had to run out and try to find a Fedora, as to not disappoint someone because of Lids/Locker Room gross negligence.
The best is calling "Customer Care", that is of course only if you have many hours to kill on hold or have them call back at 10pm. Lids, cannot obviously handle volume or a simple order during the holiday season. I can't imagine
What "Lids" people do on the off-season. Total and complete mismanagement.