john s.

Geez what an awful company to deal with. I just never learn. I order something from a company I've never dealt with and then afterwards I read all of these complaints about customer service and their products. Why don't I do a google search first, I don't know. Anyway, I ordered a solar panel on sale. I ordered two but in separate orders. Instead of the solar panel, they sent me a flashlight, and the 2nd panel I bought seems to be lost in shipping, so far. Anyway, I contact the company and they say they can't send me a replacement because they are out of stock. Ok, mistakes happen but this is the first time I've ever ordered something online and got something else completely different but mistakes happen. However, the same exact panel that I bought is on amazon, sold by renogy, but 3 times the price.

And then they say, since the flashlight is similar in price, I should just keep that instead of returning. I'll wager dollars to donuts that if the other order shows up, it will be a flashlight too. And for my trouble, %5 discount on my next order.

But, it's my mistake. I should have researched the company and the item I bought because both have very poor reviews. Not the company's website of course but elsewhere I've found people complaining about similar things and complaints that the panel I bought is a pos.

When will I ever learn to research a company first. So I jumped to their site to purchase a glue applicator on sale and even though it said free shipping whenever I got to the shipping page it was pay $39 to join their club or pay $8 for shipping this kit. Again, it says on the product page, 'free shipping'. No way I'm paying $39 and the shipping cost was more than the item I was buying so I thought, I've been meaning to buy this for some time, so I added a truck ladder. Shipping was still expensive but not much more than the ladder alone. You can't cancel an order after it's been shipped and the glue kit I bought was on back order. The ladder came bent up and they won't take it back, and the glue kit never was shipped. Because they said they couldn't order any more. As I said, you can't cancel an order after it's been shipped but what they do is create the paperwork to ship without actually shipping the item until several days later. The only good thing is that I paid a bit less for shipping on the ladder but I ended up with junk I can't return.