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John T.

2
Level 2 Contributor
Annapolis, Maryland

Contributor Level

Total Points
504

5 Reviews by John

  • Caringhandsmd

1/16/22

SUPERLATIVE deep tissue from Brent. Brent is big, and his length and strength know how to use highly honed skill and divinely given talent with surgical precision and therapeutic wisdom. He was so systematic and thoroughgoing, It could have been an anantomany lesson, if I hadn't unwound too much to attend. And he's the silent type! So you get to be in your body, or your zone, or wherever you want to be during your massage, while he attends wholly to his art and your body. He finds and treats trigger points, knots, soreness, all manner of evil, and he makes it go away. I kept thinking, "I hope he knows someone who can give him a massage this good, because he deserves one." I walked away taller and younger. Try him and see for yourself.

  • Homeprochesapeake

10/23/21

Not to be trusted, in my experience. I paid for Ardmore's "Termite Contract" for years--$165 for annual inspection plus guaranteed treatment of any discovered infestation. But when evidence was found last year, Richard got shifty and he stayed shifty until he canceled my contract.

The evidence I showed him last year was a soft spot on the wall by my frront door. He confirmed it was termite damage and said he'd treat the front stoop of my townhouse. I asked why he wouldn't also treat the adjoining window well. He said it wasn't necessary and it would cost me extra; when I asked how he calculated the surcharge, by feet or amount of pesticide or whatnot, he answered, "By my 30 years of experience." Well, that arithmetic won my distrust, not my trust. In fact, I had assumed that the contract guaranteed me full treatment of my house if infestation was found, since as his Cancelation Notice warns, "Termite colonies are in the sub-soil areas almost everywhere."

Anyway, even though I now distrusted Richard, I figured I'd better sign up for another year of coverage, to keep Ardomre on the hook for its guarantee in case there was continued infestation at next year's inspection. Well, I just threw good money after bad, turned out. When I followed up with a phone call about a soft spot on the wall in the basement under the front door, Richard "forgot" to call me back. When the following year I sent him pics of decorative bamboo in the window well with white scales all over it, he texted back, "Looks like its probably just wood rot," but he didn't show up. When I called him back to set up this year's appointment, I tried to get him to confirm that this inspection was prepaid last year, because on a prior call he had said the guarantee was for a continued contract. What sense does that make, I wondered? I pay you $165 for guaranteed coverage for a year and only get it if I renew for another year? At least dishonest, if not also illegal, I thought. So I asked him on the follow-up call to clarify, saying, "Didn't I prepay last year for this year's inspection?" He said, "I guess so." What does that mean?

I figure he rightly anticipated I intended not to renew; then he said he had to go into the office to check his schedule for an appointment. Well, I guess he forgot again, because instead he sent me a Cancellation Notice. Well, years of contract payments only got me treatment of 5 feet of front stoop when the termites showed up inside my house, so I'm not renewing. I guess I'm going to write off last year's $165, and for that matter years of such payments, because Ardmore did not come through with the guarantee I wanted when the termites crawled up into my walls. Adrmore's guarantee is not be trusted, in this customer's experience.

Tip for consumers:
Ardmore Exterminating Corporation in Edgewater MD, Tel *******022, is the business to be avoided.

Products used:
Annual Termite Contract

  • OptiContacts

1/17/21

It's been two weeks and still no contacts and no word from OptiContacts. I've called 3 times. First guy said there was a delay in packing my order because it was for a full year. Well, if you don't have the product, you tell me so, you don't leave me hanging! Next agent said the contacts were on their way out the door; third agent said they were out the door. But wherever they are, they are still not at my doorstep, after two full weeks. Also, I never got any of the email notifications promised--I had to do all the reaching out and all in vain. I've been out of contacts the whole time. The discount would not have been worth the wait to me, if only they had informed me that there would be a delay. Everybody on the phone has been nice about it, but being nice about ineptness is no consolation to this customer. I hate wearing my glasses and I hate waiting on hold for agents to tell me they're sorry about my not getting what I paid for. Miserable experience. My optometrist offered me a much better discount which Acuvue offers only through doctors, which I passed up to search for better on the Web. My doctor's office usually handles it all for me. My Acuvue Oysas would have been at my front door in days at a $200 discount. What a fool I was to trust OptiContacts instead. I paid them more only for inconvenience and discomfort and consternation. This company is not to trusted. Find a trustworthy optometrist.

Tip for consumers:
Acuvue offers a much better discount through optometrists only.

Products used:
Acuvue Oasys contact lenses.

Service
Value
Shipping
  • Groupon

7/2/20

I've been waiting 3 days for Groupon to verify I didn't redeem a Groupon I purchased for duct cleaning. I bought this Groupon with a credit from another crazy Groupon. That lady wanted me to get a doctor's note in order to qualify for her massage! But not refunds at Groupon, only credits! So I use Groupon's credit to buy duct cleaning for my house instead, and when I go to schedule it, it's listed in my account as already redeemed. I would have thought a phone call could clear this up. How hard can it be to verify I've never contacted this business and they have never been to my house? But here I am waiting days. Looks like I threw good money after bad in buying this second more expensive groupon with the credit from my last deadbeat groupon. I now have trust issues with GROUPON, I trust you understand. Please make it right and right-quick please, Groupon!

  • Wayfair

6/1/20

I had a bad experience at Wayfair last week and I wrote a bad review on line. That got me a a call from their Customer Service, because bad online press seems to be the only thing companies care about these days. The Wayfair guy went the extra mile to appease me; he not only resolved my original complaint with a discount, but also threw in a personal 10% discount code for a future purchase. So, I admit, I was appeased, even pleased. That motivated me to make another purchase today, which purchase purchased me yet more grief.

At first the code didn't work. Aarghhhj! To use the personal 10% discount I had to sign in to my Wayfair account, I figured out only after trial and error (because the email didn't say so!). Once I got their system to apply the 10% discount (this purchase is taking way too long!), I hit PAY NOW, expecting the usual payment gauntlet, but suddenly I"m done! Done?!? How? 1? I root around my Wayfair account and find an old credit card number I don't even recognize, which expires this month. No way I saved that on their Wayfair account; did they save it without asking me?!?

Anyways, some more rooting around reveals that they went through Paypal. Paypal?!? How?!? Well, so I go to the Paypal site, but Paypal doesn't have that credit card number, but rather two others, except that I can't find out which one they charged the Wayfair purchase to. Yet this all happened instantaneously, apparently, because Paypal says Wayfair already has its money. So, Wayfair is all paid up, except I can't find out how, because Paypal has no customer service, and Wayfair customer service has a 2 hour wait! So, I say to myself, let me write them an email instead. Here's the email their system won't send! Without any explanation! After I waste my time writing it. I append it here for a warning to others:

"I'm very upset about my Order #: ***. When I clicked on PAY NOW, suddenly payment was made, I know not how! After clicking around, I found on my Wayfair account an old credit card number I didn't even recognize and so I got worried. However, somehow I figured out that Wayfair charged me through Paypal. Now, Payfal has different credit card accounts than the one listed at Wayfair, but I couldn't figure out which one they charged my Wayfair purchase too. Paypal had no customer service at all, and your Wayfair customer service line warned of a 2 hour wait! So, I'm upset. Can you blame me? Can you please tell me which of my credit cards you charged exactly?

In the future, I will only purchase from Wayfair as a Guest, so that I have complete control over and review of the entire payment process! BTW, to make matters even more complicated, I was given a special 10% discount code for the bad experience I had at Wayfair last week, and the code didn't work at first (very frustrating!), but then after I signed in to my Wayfair account, I found that it did. So, I canceled the order without the discount, and it looks like I did manage to cancel it, except that Paypal lists not the discounted price that went through eventually, but rather the undiscounted price that was canceled. I can't figure out what happened and I don't have TWO HOURS! To wait on the phone for your phone agent to explain it. I'm very, very upset. John Tomarchio"

John Has Earned 4 Votes

John T.'s review of Wayfair earned a Very Helpful vote

John T.'s review of OptiContacts earned 3 Very Helpful votes

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