I used the service for about six months. I repeatedly had scheduling issues caused by timezone differences. Customer would be scheduled on my google calendar for 130pm appointment and would be told 1130am. The last couple months, I noticed that calls would be forwarded and then I would not receive a text or email with the call details. I contacted them regarding the issue and never got any guidance or explanation as to what was happening. A previous customer of mine called me, I was unable to answer so the call was forwarded. Again I did not receive a text with call details. I received a text from the customer stating that her call was not answered and there was no option to leave a voicemail. I had suspected that was happening but did not previously have confirmation. I immediately turned off call forwarding. I reached out to cancel after using only half my allotted minutes and was told that I would be billed for another month of service with zero minutes used because I requested to cancel the same day of the new billing cycle. Absolutely ridiculous customer service and they will suck every penny they can out of a small business.