I have used live auctioneers 30 or more times for all sorts of purchases. But let's face it; if there is ever an issue with an Auction House, their customer support is non existent. Also unlike other places (Like Ebay or Amazon) you get zero consumer protection when you purchase with Live Auctioneers. As I found out, you are not really their customer - its the Auction House that is their customers and you will realize that whenever you have an issue about misrepresentations or material omissions by Auction Houses which use Live Auctioneers as their sales portal. To be fair, Live Auctioneers is great if you are a collector, but not so great when issues arise.
Hello Jon,
I am sorry to hear about your issues with your purchase. Please reach out to us at info@liveauctioneers.com so that we can try to help resolving this situation. Please let us know if you have any other questions, as we are always here to help.
Sincerely,
Audrey
LiveAuctioneers Bidder Support Team