I've been using them for about 3-4 years and I am astounded every time. They always send a postcard in the package and a gift bag. It's always beautifully packed. Not only that the tea itself is incredible. They post pictures on their Instagram of some of the processing. I've had nothing but good experiences from them. They take their time and do it well. Highly reccomend them for #1 Japanese tea resource to be honest. They have an incredible selection of pottery as well.