Jose G.

I honestly thought that finding Allivet for our dog's medication was wonderful, until the constant issues of never sending my dog's medication. Let me explain, every few times we order our medication (which our dog needs to live) it is never sent. I have to call and find out why. This last time is because they where out of one of them. Ok so if you are out of one why not send the other?!?! I have been a loyal customer for the last 4 years plus. Other times my order sits there until I call to find out what is going on. I got an idea why don't Allivet contact the customer if there is an "issue." It is just another company that really doesn't understand that I am not ordering vitamins, I am ordering life saving medication and to have it delayed or even not sent not only affects my sanity, more importantly, it affects my dog's life. If Allivet wants to reach out I am the one who's medication was not in so I had to call to get the other sent. APH-******* Was my order and I last spoke to Hector Novas.

Wow just placed order and they tried to charge me more than what quoted for. Was on phone with bank at the time and was told they tried three different amounts more than what I was quoted! I don't trust someone like that. For all it's worth, which isn't anything to be happy about, I don't feel getting a 185 quote then trying to charge 205 on my card is a fair "exchange" rate. And to say my bank charges handling fees while I am on the phone with them is ludacris. Thank you for making me canceling my card and now waiting to recieve a new one for the bank!