Joseph H.

Since we were having trouble logging into our router, my wife googled nighthawk router login when the normal netgear routerlogin.net portal would not connect. nighthawklogin.net showed up in the google search and we were led to believe we were talking to Netgear. Total scam.

While we were talking to "tech support" we granted remoted access to my computer so their "technican" could "diagnose" the issue and then spent about a half hour while their "network" tools had complete control of our computers. They then presented a detailed description of the problem and located and connected to all our devices. After 30 minutes, they informed us it would cost us $400 to reconfigure, at which point we opted to buy another brand instead since it was cheaper. I repeated several times that we bought a router from them and they affirmed my understanding. The next day, when we decided to talk to a supervisor, my wife noticed that the site looked completely different when she googled "netgear" and I realized we were hacked. I don't know what their intention was, but I do know that all my data had been exposed and I don't know what or where the software they installed on my machine is.

After talking to the real Netgear today, we were informed that the "diagnosis" was impossible and that no tool existed that would present the data that they were showing on my screen. (i. E. this appears to have been a video show of some kind while something else was happening under the hood.)

Since they represented themselves as the company I bought the router from (Netgear) and gained access to my computer, this would be a classic social hack of our entire network.