Made an appointment for 9:30, showed up 10 min early (as I do), waited for an entire hour before I was taken back. Then another 10 min before the actual eye exam. After the eye exam the dr. took me to a lady that gave me a contact, I put the contact in she said without ever looking at me "is the contact in", she then took me to a room to read the eye chart, walked out without saying anything to me, 10 min later I went out and asked if we were done, she replied that the dr. would need to look at the contact another 10 min the dr looks said all good, went out to order contacts and was told that they were on hold with the ins. Company and they suggested that I pay the bill up front and when the ins. Company paid they would reimburse me (fat chance), the entire staff has a bad, condescending attitude. Clearly they think that their time is more valuable than their customers. If your people are so sick and tired of customer service, leave the industry.