JOYA C.

Yesterday I went online to make a stock trade in my online account at Morgan Stanley. There is not way to make one, so I emailed them and they said I had to call to make a trade. I called yesterday, and was on hold for over an hour. Hung up and called back again today. On hold for almost 2 hours with no answer. All service professionals are currently on the line. Please hold and your call will be answered by our next available service professional. What service? Meanwhile the stock is going down. I have already lost $100 from yesterday to today. No recourse for this type of injustice and incredibly bad and old fashioned service. Still holding.

27-year issue cannot be resolved. Beyond ridiculous. The bank reached out to me and told me it would be worth my while to pay them back fees... and they will not release assets. Do not work with this bank, I warn you. I want to speak to any media or journalist that will listen to warn others about this issue that is happening to others.