I ordered this as a gift on their website. Iwas charged a $16 'service fee' without being informed of the charge. The orchid petals became transparent the day after it arrived. The next day all petals dropped from the plant. I called to complain & the woman was very apologetic & offered a refund. M sey credit card was charged $80.18; however, they would only refund me $59.99. When I called to complain the woman was almost rude & denied refunding the $16 'service fee'.