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Julie G.

San Diego

Contributor Level

Total Points
81

1 Review by Julie

  • KitchenAid

9/14/21

Kitchenaid has really declined in the "quality control". We bought, fridge (counter depth, freezer at bottom with water/ice), dual oven range (gas), dishwasher and micro. Currently only the microwave is working. Dishwasher leaking from underneath - have extended warranty but they can't seem to fix the problem. Been not working since June. Stove - top part of gas oven not preheating well (timed it and it takes about 60 min to get to 350) - plus the turn knobs for the range are melting/krinkeling because of heat from the oven and we don't leave the oven open; fridge is leaking underneath the deli tray and freezing, then defrosting and leaks out toward door. That was fixed 5/2020 and now doing it again. Kitchenaid wants to send service tech $139.95 per appliance and those fees do not go toward repair. Then need to pay parts and labor, unless a part is in the limited warranty, then you only need to pay for labor and service fee. Come on?!?! This is ridiculous. I will never buy Kitchenaid aide again and I'll encourage and inform everyone I know on social media about their poor quality of items and customer relations. This is not the way to keep customers. They should recognize when there is an issue and someone has spent about $10,000 on their appliances. Pictures below are of model numbers.

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