Julie K.

RUN FOR THE HILLS... If I could give zero stars I would. We purchased our RV from General RV at the Trade show on February 18th - they were VERY accommodating at that time because they were making a sale. Since then, it's been like pulling teeth to get a return call. We have still not taken possession of our RV due to MANY delays and inadequacies on their end of things. After purchase, we went to the dealership in Huntley, IL to do another walk through and take some measurements. We had previously called and spoken to Karen, in the parts department, because we decided that we may want to add a dishwasher - this was about a week before we arrived at their location. We never received a call stating any prices. When we stopped by the parts department and spoke to Karen, she had no recollection of the conversation until about 5 minutes later to which she still had no pricing for us. At this time we also requested pricing to add roll out shelving. Again, no phone call back. We made numerous attempts to contact them and no return phone call. We then had to call the sales person, who was from out of state, to get anyone to call us back. In the meantime, I had left a message for Bizmark, the sales manager one week prior to calling our salesman. I had to threaten cancelling our order to get a phone call back. Then Bizmark calls and doesn't even apologize for not returning my phone call a week ago, instead, tells me he just got my message and was calling me back. To which I called him out on that and told him he only called me because he got his butt reamed by the sales agent. I could go on and on about this nightmare but there wouldn't be enough room to do so. Unfortunately, we are unable to back out of our contract, because we would. GO ELSEWHERE to buy your RV. We are still waiting for updates as to when they will have the issues with our RV fixed and ready for delivery. BTW, there was a very noticeable dent in the rear end of the 5th wheel and I would have thought they would have brought such a thing to our attention, but no, we had to advise them of this issue. VERY DISAPPOINTED.