J W.

Wanted to share a very poor experience I had with Hollywood Memorabilia. I placed an order for an autograph, received my invoice, and a payment confirmation for the item. The website showed that the item was the "last one". After completing my sale I looked at the website a few hours later and noticed that the item was still listed and the price on the item changed dramatically almost a $200.00 difference. This was perplexing to me and made me think something sketchy was going on so I took screen shots of this. The item advertised had a PSA/DNA authentication number and the marked up item was the same item with the same number and description. The celebrity had just passed, so the mark-up seems like a ploy to gain more revenue. Today I receive a notification that the order was cancelled, refunded and "out-of-stock". When I called the company to inquire I was told sorry, our website updates every 24 hours and the item was out of stock and transactions are still charged and processed. This makes no sense in 2022 that when an item is sold that it is not taken off the site or does not allow another customer to add it to their cart and pay for it. The gentleman on the phone then offered to "find" me something else and work with me on pricing. What it seems like here is that after the celebrities death, the price was changes and allowed the item to see later for a higher price. I did find another item that was about $60.00 more than what I paid and was of the same celebrity. I asked could they match that price and was immediately told NO, but let me look it up for you. The item was marked in stock on the website. The rep said he needed to check the inventory and came back to the phone to say, it was out of stock. This makes no sense that an electronic system can't show realtime info. If this is the case maybe an upgrade is needed. Keep in mind that the item was not on an auction site and should have been sold to the first person to add it to their cart, pay for it and it should have been removed from the website. Instead they jacked up the price and sold it to the highest bidder. I would refrain from doing any business with this company if this is their process. To say that the item is not "taken" off for 24 hours someone touched the listing and changed the price on an item that was already purchased, so if it was sold out take it down, don't change the price in hopes of more money. Luckily my transaction is in the process of being refunded, but it upsets me that a business practices this way.