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I will literally never shop at Nordstrom again. I made an online order and received the wrong merchandise with incorrect sized tags. When I called they did absolutely nothing for me and they said they would call back and never did. Luckily I had the inkling not to try to mail my items back so I returned them at a Nordstrom rack near me. If you read other reviews if your package doesn't get delivered they refuse to refund people so I am thankful my package at least arrived. Nordstrom will be out of business soon because nobody's going to put up with this. Nordstrom can go____ themselves.
Tip for consumers:
Never shop here.
Products used:
None returned everything after poor customer service.
Absolutely ridiculous return policy. They charge you $10 to return abd then have the nerve to send an "e-gift card" as the refund as if if EVER shop with this deceitful company again. Absolutely nowhere in the "returns" section of the website is this information made available. Terrible, fraudulent company.
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Good evening, I hope somebody cares enough to respond to this email. I want to make a complaint...
I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in...
Hi Kara, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. We're sorry for the frustration. Our return policy advises a Gift Card refund will be issued if our return label is used. We provide instruction to return on your own if a refund back to the original method of payment is preferred. We do offer exceptions to void a gift card, however, it is then subject to a $9.99 return fee. We only offer free returns with a gift card refund. We're sorry for any confusion.