I ordered a t-shirt in honor of my son currently deployed for over 8 months. It was a little too snug. I emailed the company and asked if I could exchange for a the next size up. Not only did they respond right away, they said I could keep or donate to someone who could use it, AND, they were sending me a larger size for FREE! I've never experienced awesome customer service like this! I highly recommend this company. The quality of the shirts are awesome too!