I have ordered online from Joanns seventeen times. Until recently my orders were always ready in 1-2 days. They take longer now due to high demand. Four of my orders were cancelled because the stuff sold out. Joanns updates every customer on online order staus, if you provide contact info. I'm always sent emails when the order is received, in process, ready, or cancelled - 100% of the time and 100s of dollars. If you go to the store w/o being notified it isn't ready. Showing up in the parking lot expecting to jump the queue is rude to everyone. Until we're back to normal, the best thing is to go inside the store to shop if you are in a hurry. The Joann Fabrics in Augusta, GA has been swamped by online/pickup in store orders. They are doing their very best to fill them. Your order is filled after the orders in front of it. The stuff you're ordering is from stock for sale in the store, so someone going to the store to shop may buy all of it before your order is worked. It's the risk you take.