Karen M.

If no stars were available, that's the rating I would give RH. At the new Columbus Easton store in August, 2021, in person, we told the salesperson (Derek) that we were prepared to order about $10K worth of furniture but inquired about adding other pieces that he said had been discontinued. He said he would have store manager (Yukiko) call us. It's been over a week and no call. I'm guessing the "salespeople" are just there to monitor the front door, look pretty, and nothing else. I'm sure Derek forgot about us the minute we walked out the door. Arrogant, untrustworthy, all-for-show, don't-care-if-we sell-anything... that's Restoration Hardware.