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KAREN T.

1
Level 1 Contributor

Contributor Level

Total Points
254

3 Reviews by KAREN

  • Lily Ann Cabinets

10/13/21

We recently purchased $5,000 worth of RTA White Shaker Elite cabinets. On delivery there were no signs of outer damage. Unfortunately when we started to assemble a couple a weeks after delivery, we were super disappointed regards the quality. Three cabinets had warped boxes which made assembly almost impossible (and frustrating). Two cabinets were scratched on the face side. Two other cabinets were scratched and marked on the sides that show. One cabinet was missing a vital installation slot altogether. Two wall cabinets have completely different finishes/shelves inside. Each base cabinet also a slightly different color interior finish. One 84" utility cabinet is marked up and damaged on the inside and outside. Two 'decorative' end pieces are both a 1/4" wider than the actual frame and while this might work okay for a base cabinet, it doesn't work for a wall cabinet (since it has to be installed flush to the wall). Would have been great if this was pointed out (anywhere) on their web site. We are handy folk and with a lot of time, ingenuity and various power tools (and touch up paint), managed to fix or hide most of the various manufacturing/quality faults and eventually get the cabinets assembled. On this project, we had planned to move forward with purchasing kitchen and bathroom(s) cabinetry from Lily Ann, but are blown away and super disappointed by how poor their QC and Customer Service is. We purchased from them based on all the positive reviews (posted on their web site) and now can't believe they are all legit. We called (and were told someone would call us back) and emailed them about our 'bad' experience but nobody ever bothered to follow up.

Products used:
RTA Shaker White Elite Cabinets

Service
Value
Shipping
Quality
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Summer S. – Lily Ann Cabinets Rep

Hi Karen, we apologize for the issues with your order, I've just passed this along to our customer care team and they will be reaching out to you ASAP to get this resolved.
We completely understand your frustration and will do everything we can to remedy the situation. Look out for a call and/or email from our team as they will be in touch.

  • FastGrowingTrees.com

1/6/20
Verified site experience

So far, so good... would have been ideal to have details on size of the 3 year old plant I purchased.

  • Rover

11/15/18

Our original house/dog sitter cancelled and we have been left to scramble to find a replacement as it is from mid-December through New Year (holidays). Rover was initially helpful in sending potential replacement sitters, although out of several, only two were actually able to house sit over the dates we needed. One was a High School student who had just signed on with Rover, with no previous experience, and the other was a good fit so we figured we'd book this sitter. The issue we had was Rover had initially sent us a support email stating they would provide 25% credit towards cost of replacement. The new sitter was over $500 more expensive than our original booked/paid in full sitter. Rover admitted the Customer Service person had made a mistake and reneged on their 25% 'written' offer because the cancellation was outside their 2-week window. I have no complaints about their Terms & Conditions, but they should have honored their employees mistake and made good on the offer. It also raised other concerns; such as what else would they renege on? We have since found a great sitter through our neighborhood network. We will never use Rover again and most certainly won't recommend.

KAREN Has Earned 14 Votes

Karen T.'s review of Rover earned 14 Very Helpful votes

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