I like my ibigbean air track but trying to speak with the company about issues is brutal. I emailed them multiple times, maybe 3 or 4? And I reached out on Instagram. I just have a question about the inconsistency in color between my first air track and the second but they have not replied at all. My second air track doesn't match the first but they're the same color I ordered both times. The new one has a yellow tinge to it and it is not as nice as the first. I do not recommend buying from them if you want to ensure quality because if there is an issue you may never hear back from them.