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Kate T.

2
Level 2 Contributor
Northern Rhode Island

Contributor Level

Total Points
1,059

About Me

Long-time purchaser of quality goods.

8 Reviews by Kate

  • DERMA E

11/10/23

I was a regular and loyal customer for years, and only returned one item in a decade or more. I recently placed an order, used a code they provided and cashed in my points, leaving only the shipping as a balance. I was informed via email that they cancelled my order. Customer Service told me it was probably because they no longer deliver to post office boxes. I live on a private lane with no box at the physical address, and FedEx is not delivering here. They did not respond to that information and continued to send offers. I have unsubscribed them and found alternative cruelty free products. Ceramedx is actually better for my skin. I never liked that some Derma E products had fragrance that was not pleasant, nor that they keep discontinuing and replacing products. Happy to be away from them.

Products used:
Moisturizers, Skin Cleanser, Shampoo

Service
Value
Shipping
Quality
  • Britbox

7/27/22

I should have written this review months ago since we are so unhappy with the performance of Britbox. All of the other services we stream on our TV perform just fine, but Britbox has been horrible from the beginning. It constantly buffers, then requests that a the code provided on the TV be input on a tablet once we sign in there, only to force the same process repeatedly. We are just biding our time until we are closer to our November anniversary date. After reading what other reviewers have to say, I will cancel in September, so that Britbox customer service has two months to actually put through the cancellation. I agree with others that customer service has not been any help with permanently solving the problems with their service. The programming, for the most part, has not been worth it either. With all of the competition out there, you would think that they might fix their problems, but I guess they are just happy to take our money and wait for the next unsuspecting customers to come along.

Tip for consumers:
Don’t do it.

Service
Value
Returns
Quality
  • Earthweave

5/23/22
Verified purchase

Earth Weave carpets are sold as containing organic wool, and promising zero VOCs. I don't know if they are lying or their suppliers are lying to them, but this carpet has been anything but a healthy alternative for me. The composition is supposed to be natural (organic) wool, natural latex backing and jute. Right from the first, the custom, non-returnable 7x9 foot Dolomite rug was a major problem and rapidly caused problems with my asthma. I started blaming myself —could I now have an allergy to the natural latex or have I developed a wool allergy? No to both. My Lifekind mattress topper is genuine natural latex, and I have no problems with that. To put it plainly, the Earth Weave carpet reeks, and has since day one. I tried airing out the runner I also got at the same time, and still my asthma kicked off, and required use of my inhaler and antihistamines. I have had this rug wrapped up since last November, and now have it ready to go to Salvation Army. The problem is not with me, but with the Earth Weave rug. I previously had a much larger rug from Colin Campbell with the same components, and there was never an odor from day one (Colin Campbell no longer produces that line of carpet). My husband, who I consider to be olfactory challenged (he agrees), cannot stand to be around the rug either, and I quote "that stinks". So the upshot of all this, is think carefully before you spend your money with this company. I made an expensive mistake.

  • Coyuchi

2/13/22
Verified purchase

To be fair, I must say that I have always been satisfied in the past, and their customer service was in my top 5. I also understand that things are difficult for companies due to covid, which may partially explain why it took them 9 days to respond to my email. I wrote a 1 star review of my purchase of their flannel pajama pants, and they did not put it up on their website, although a later 5 star review was there. When I finally heard from customer service, I did receive an apology for my disappointment in the clothing, but was told that my review may have been too personal. Huh? Reviews are based upon the personal experience of the shopper. I used no foul language, gave no personal identifiers, did not mention other companies, but simply described my personal problems with the pants. As a matter of fact, I stated that I was previously always satisfied. The problem was that their "organic" pants contained a black elastic that smelled strongly of petroleum distillates, to which, as a chemically sensitive person, I have a physical intolerance. In addition, my medium-sized pants were 5" too long, the waist was too big, and the rise was too short. I am wearing the pants now that I have removed the elastic, converted them to drawstring, and double-rolled the pants legs. They list these pants as "new", and I wonder if they just did not want to reveal a bad review. I was told that my information would be passed on to their Product Development department. I vote with my dollars. I have removed myself from their catalog and email lists, and will shop elsewhere in the future.

  • English Tea Store

2/4/22
Verified site experience

Only problem was that the site would not allow me to edit my cart with my iPad even though I clicked on it.

  • Bluecanoe

3/10/21
Verified purchase

The best way I can explain it is to include my e-mail to them:
"To Customer Service: I recently received my order of the "organic" Cotton Adjustable Bra in black. Since the bra was advertised as organic, I did not anticipate any problems with materials, and, indeed, the item just had a new smell when unpacked. Therefore, I felt free in removing the tag and hand washing (with an eco product) the bra. Once wet, and much to my horror, the bra smelled very strongly of petroleum dye. I washed twice more, and the odor was not attenuated. My husband, who does not have a strong sense of smell said, "that's awful!". I have purchased a number of black clothing items from both Coyuchi and Fair Indigo, and have never encountered the problem as they use safe dyes. How yoy can still call something organic and then use petroleum-based dye is beyond me. As a woman with multiple chemical sensitivities, I can never wear the bra against my skin, and believe, as bad as it is, the odor will never go away. Since I am aware that your policy is that you do not accept items that are washed or with tags removed, I know that the return avenue is closed to me. Therefore, since I do not feel that I would be able to trust your clothing in the future, please take me off your lists, and discontinue all catalogs and e-mails. I have learned a $68.95 lesson."
NOTE: That e-mail was sent to them a week ago, and I have not heard from them. They are obviously not interested in salvaging our relationship. Hope this helps someone to avoid the problem I encountered.

  • Stegemann

9/12/19

I have worn Stegemann wool clogs for more than a decade, and find that the quality has definitely declined now that they are selling as Stegemannusa out of Virginia. I just purchased two pairs of wool clogs with an interval in between. The first pair seemed to be great, and I gave the company a glowing review. That all changed when I received my second pair a few weeks later. I wore them for only one day, and the plantar fasciitis that healed in 2002 is back with a vengeance, to the point that I can no longer tolerate the first pair of clogs. The footbed of the left slipper is all wrong, and the size is not true to size as the first pair are. I contacted Stegemann customer service, and, guess what, since I wore the slippers for a day, they are considered to be worn and do not qualify for a return, even though there is something wrong with them. They say you have 60 days to return, but they do not advertise that you cannot wear them! How are we supposed to know if there is a problem? So, I have written of $125.00 slippers. Do yourself a favor and deal with an honorable company like LLBean that guarantees and stands behind its merchandise.

  • Garnet Hill

8/15/17

When I phoned to place an order, their call center was so loud, I could hardly hear the person talking to me. Okay, it gets much worse. I ordered Eileen Fisher linen pillowcases in coral (on sale). I have pjs from Eileen Fisher and they are good and made in Ukraine. Imagine my surprise when the cases came from China, and the color became uneven after one wash. Kept them anyway, but wrote a review. They would not publish because I mentioned the sale. Tried again and mentioned China again plus the fading, and that review did not meet their standards. Don't even try to give them less than a positive review on their website because they will block you. I'm done with them -- unsubscribed and cancel the catalog. They used to be good.

Kate Has Earned 19 Votes

Kate T.'s review of stegemann.com earned a Very Helpful vote

Kate T.'s review of Garnet Hill earned 16 Very Helpful votes

Kate T.'s review of Britbox earned a Very Helpful vote

Kate T.'s review of Coyuchi earned a Very Helpful vote

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