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Katherine O.

Contributor Level

Total Points
84

1 Review by Katherine

  • Vivint

4/27/21

I am so disappointed with this service and company! I signed up for it as it's a service my office offers to better show clients what it does. Spoke to the reps who sold it and they say if you no longer want the service you can call in, they'll buy back your equipment if it is not damaged and cancel the monthly service charge of $60.60. THIS IS FALSE! I tried multiple times to cancel this service and return the equipment to zero out my account and now they've charged me for the entire cost of the equipment, over $2300 for the basic package even though I paid monthly on it for 2+ years, won't return it and sent my account to collections! I've received no letters and just got a call from a collection agency after thinking this was resolved last year. I strongly DO NOT recommend them and will tell all my clients this terrible experience with them. They refused to work with me even when I initially started the cancelation process when Covid hit since I couldn't afford it anymore and now have made it even harder. I can't believe this company would do this and even to someone who is supposed to advocate and sell their products.

Products used:
Basic package: Door bell camera, 3 window sensors, 2 door sensors and 1 room sensor.

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Katherine Has Earned 4 Votes

Katherine O.'s review of Vivint earned 4 Very Helpful votes

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