Thumbnail of user kathleent18

Kathleen T.

1
Level 1 Contributor

Contributor Level

Total Points
362

3 Reviews by Kathleen

  • WebstaurantStore

3/9/18

I mistakenly ordered a whole assembly when all I needed was the filter. Ok, I understand shipping the product back would be out of my pocket. I DO NOT agree with a $21.90 restocking fee. By the time I paid their restocking fee and the return shipment costs my refund would be $32.52 from the $72.99 I spent on the item.

Less than half of what I spent. Looks like I will keep the item and look else where to do business.

I find them in general over priced but I do need to be fair as well - they shipped on time and nothing was damaged.

Thumbnail of user chelseyt
Web A. – WebstaurantStore Rep

Thank you for your review, Kathleen. I appreciate you being honest and fair in your review. I understand your concerns with returning and am sorry to hear that the item that was ordered wasn't exactly what you needed. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.

  • GetCulture

10/2/16

Get Culture is an extremely helpful and easy to do business with. I had received a product that I wasn't satisfied with in June 2015 and they told me to return it for a 100% refund. Well, guess what I recently found September 2016, the product I failed to return.

I wrote an email to Marty about my over sight asking if I could return it yet and fully acknowledging that it was ok for him to say no. I was super surprised given the level of customer satisfaction now a days that he allowed me to return it for the 100% refund 1+ yrs later. How's that for Easy To Do Business With!

Thanks Marty for your understanding.

  • Care.com

6/7/16

Signed up for 1 month only - keep getting billed by them - won't refund my $$. Deceitful company. I've contact the DuPage County Attorney's office to report and hopefully get resolution. I've also emailed Shelia M. (blog below) indicating interest in the lawsuit. "*******@gmail.com".

UPDATE: I was referred to the Illinois Attorney General's office which handles these types of complaints. I submitted a formal complaint OAG**************.

UPDATE 05 JUL - Care.com refunded my $35.00 on 28 JUN for the 2nd month that I didn't want.

Kathleen Has Earned 22 Votes

Kathleen T.'s review of Care.com earned 19 Very Helpful votes

Kathleen T.'s review of WebstaurantStore earned 3 Very Helpful votes

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