I ordered 5 plants all of which arrived without labels attached and in somewhat rough shape (soil loss during shipment and dehydration) My husband and I immediately called and voiced our concerns with the order. The customer service was outstanding. They were understanding and concerned about the issue and within minutes made it right for us. This is a family owned business and I am still glad I supported them and will likely give them another shot. Their customer service made all the difference and made what could've been a negative experience into a positive one.