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This is not a real insurance company, it is a SCAM! They keep on asking documents again and again, and after you have provided them many times, they just keep asking them again. Bought this insurance through Ryanair, and will tell all the people not to do the same error. My daughter almost died in the hospital during our travel and this insurance company does not want to reimburse our flights which we missed because of her hospitalisation. Disgusting and cruel.
Full of empty promises, false information, agressive customer "service". If you bring up anything negative, they attack you and make working impossible. Really like bullying kids at school. Avoid them at least in Belgium.
Katriina A.'s review of Regus earned 4 Very Helpful votes
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Hi Katriina,
I acknowledge receipt of your complaint.
Regardless of the reason, i understand that situations can sometimes be frustrating and apologise if we did not provide the level of service that you expect or deserve from Regus.
Still, your review is quite harsh and you’re not allowing me to check the details of it, since you posted anonymously.
Can you please email me at sandra.melody@regus.com with your company name and account reference, so I can assist? You can find such information on your invoices.
I look forward to receiving more information from you.
Best,
Sandra Melody
Head of Customer Services
NB: Did you know that you can check your agreement, meeting room bookings and other services through your online account? Simply go to www.regus.com and log into your account. From there you can also check payments and download your invoices, which include a summary of the net balance on your account.