Katrina H.

I recently stayed at the cosmopolitan for my 50th Birthday. 6/11-6/13., upon arrival, my room wasn't ready, so I had to wait 15 minutes. I was then told that my room was ready and I could proceed to my Room. 59th floor, room 25. I enter the room to immediately discover the bedding disheveled and the room still dirty and NOT cleaned. I then hear a knock on the door and it was the cleaning staff coming to clean the room! I was Livid and tired from my flight., after speaking with a supervisor Yasmin and the manager Rafael; who were both rude and unaccomodating… I was told they had no other rooms available and my only option was to wait until that room was cleaned! I wasn't able to check in until two hours later!
OH and the shower drain kept backing up