KATZY A.

The website was misleading, there was no mention of what you will actually need to rent the actual car. They simply turn you away if you don't have what is needed, rather than indicating that online before the purchase. But the whole gimmick is to let you go through the hassle anyway and they will either keep your reservation payment or charge you for cancelling - yet cancelling was not even your option to begin with. All I wanted was an economical way to rent a car, instead you get an economical kick in the in know what. Its utterly disrespectful and corporate should be ashamed of themselves. WHile i was in line i saw 2 other cutomers go through the same difficultities! Poor taste of a company and service!