I received my sweatshirt & it had loose strings & was disappointed & planned on sending it back. I emailed the support team & they immediately got back to me & told me they would send me a new sweatshirt & just to donate the original, that sending it back would not be needed. I then asked if I could get a different color, bc the lettering was hard to read on a dark sweatshirt, I was immediately sent an email confirmation w/ the new sweatshirt being sent me to. I was very disappointed when I first received my sweatshirt but I could not be any happier w/ the service I received…they made the whole situation right & I would 10/10 recommended!