Update: 12/9 The returns are super slow, and since I've experienced this before I know it's not due to the holiday season. Last week I checked the tracking and it showed that the item had been received, this week it says it hasn't. I don't have a screen shot from last week, but the one from today shows that, even though it says it hasn't been received, it was returned on 12/5. This site isn't bad, the clothes aren't bad quality, and the shipping time to receive the item is short, but their return and refund times are not great. Getting your refund will likely take 3-4 weeks. The only reason I think I got my refund quicker is because they saw my original review. Just for a timeline, (you can see evidence is the attached photo, but I created my label on 11/20, it went out that Friday 11/22, now it is 12/9 and still no refund or communication that it is being processed. My review will not go up again, but it may go down, depending on when/if I ever get refunded. They need a better system.
Update: I received my refund and someone from support reached out to help with it, So I'm editing the rating from 2 stars to 4.
I ordered some items from shein. This wasn't my first time ordering from here, but after my trial order went well I decided to order more things. 2 of them were good purchases, i order 2 sets of night wear and 2 other shirts. One of the night wear pieces ripped within 2 minutes of trying it on, not due to size because I had purchased the same item previously in a different color and it fit fine. The other was not true to size, one shirt was tight in the shoulder/sleeve area and the other shirt did not look the way i though it would. I sewed the rip in one of the night where pieces, so 3/6 wasn't that bad. However I can't return the too small night wear piece and the other 2 shirt I can. I sent them back with the prepaid postage last week on the day after Halloween and the tracking number shows that it hasn't even left the city where I shipped from. I'm not sure what is on the label, but It has been almost a week, and will probably be another week before I actually get a refund. On top of that there's no humans to contact only robots that don't understand your questions and say "I will take your feedback and continue to work hard" but my questions are left unanswered.