Kelli G.

Like being able to pick ship date, great selection and always healthy

They've always given me good customer service. I've been a weekly customer for several years. Sometimes the shopper gets an item wrong or ignores my messages, but instacart has generally done a good job of taking care of it

I had an excel spreadsheet that i needed formatted and it ended up taking 25 hours and it was unusable. I redid it myself (complete Excel novice) and it took me 1 hour. This is the time i expected it to take. I messaged customer service so many times and got no reply. It was several hundreds of dollars. Even if they would just audit the person who did the job to make sure they were working the whole time, I'd understand, but I've been entirely unable to contact them.

I've had some good experiences and some bad experiences with them. Took months and multiple calls and emails to get a refund for counterfeit items once, but also pretty quick response for others. They did ultimately refund me for an item I purchased years ago after I had it authenticated, so it could be worse (e.g. Vestiaire Collective who refused to refund me even though i had a third party authentication service say something was fake immediately after I received it). Always get items from here independently authenticated if they're expensive. I treat it like ebay. There are some good deals though and I do still shop here a lot

Doesn't fit my style, the prices/brands are not what they show in an example box. Ridiculously short time to return your items or you get charged 30%. And didn't realize it was a subscription so got charged again the next month.