I have been a longtime member of this survey site, mostly due to it is a fun site, generous points given and many ways to make money. I have cashed out numerous times.
I had to contact the Support Team because after I finished, completely finished a long, high paying survey and got the thank you for completing this survey message, I did NOT get my points credited. I only got the 5 disqualified points for being disqualified. This made me very angry as I did qualify, took the 20 minute survey and even got the Thank You message! I felt like the survey got all my answers, but just didn't want to pay. I know that it was not My Points fault, they don't get paid either if I don't, but due to it paying a lot of points, and I did pass it, I had to reach out to the Support Team. They did at first send my their automated response, like every other site also does saying they are not in control of the surveys not paying and they don't get paid either, etc., I sent them another message how unfair that is and how unhappy I was.
Then they sent me a very nice email saying they awarded me my points and that they were sorry I was inconvenienced. Wow! What other site is this generous? They credited me the full amount and I didn't have to wait long. This is one of the reasons that I highly recommend this survey site. They do care about their members and that is rare in the survey world, as I am registered with over 13 other sites. You can't go wrong with MyPoints and I hope they read this to know that I am very happy with them.