You don't have to be Sherlock Holmes to figure out that a business is only as strong as its weakest link. 95% of the way through my 1966 Mustang radiator replacement project, this was going to be a 5-star review. The final step was to reinstall the radiator cooling fan. Well, the fan couldn't spin; it hit one of the transmission cooling lines that attach to the bottom tank.
I contacted customer service for help. This was Frank's entire response: "We can't chg that, sounds like the fan is to large." The STOCK fan. As we went back and forth, he then blamed my fan spacer, which put the fan the EXACT RECOMMENDED DISTANCE from the radiator. When I asked for a drawing of where the holes should be, he responded "They are in the bottom tank". And so it went, until he just wouldn't answer me.
From the beginning, it felt like a fight, not at all the "Be simple to do business with and speak to you, the customer, with respect" philosophy promised on ECP's website. If I were the owner, the guy who created the website, the guy who kept costs down and allowed the radiator to sell at a great price, or the guy who shipped it, I'd be mad as hell at Frank, because he's the weak link who earned ECP this well-deserved 1-star rating.
I still don't know if the radiator was built as designed. I can tell you from measuring the stock radiator and ECP's radiator that the troublesome fitting was a half-inch closer to the path of the fan. Sometimes a half-inch makes a huge difference.