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Kevin R.

Contributor Level

Total Points
82

1 Review by Kevin

  • LG CA

1/17/22

I had to give this company a 1 star because they would not let me put in NO STARS.

Purchased a side by side LG Frig in February 2017 with the "NEW and ENHANCED" compressor. In February of 2017 we started to experience issues with cooling and freezing as in, we had neither.

We contacted the local authorized repair centre and, due to the volume of LG repairs they had, they were unable to perform a repair for 7 days. When the technician arrived he knew exactly what the issue was and proceeded to replace the compressor. That lasted about a week, when we started having issues again, though this time, we would have cooling and freezing for a few hours and then a thaw. For a few hours. The technician came back within a couple of days and checked for leaks, blew out the compressor line, just in case some debris had gotten in during the course of the first repair. Once again, within a few days we lost cooling, though this time it was intermittent. The frig would work the freezer would not, then the freezer would, then it would not. The local service company wrote off the unit and advised on June 4/21 that LG Canada had approved the Replacement Request for the frig. They provided us the information to contact LG Canada and advised that LG Canada would be in contact directly with us within a couple of days

Though I was frustrated before? This is where it really begins.

Took 8 days for LG to contact us.
We were advised that in order to take advantage of the rebate we had to buy another LG Frig. NOT my first choice but ok, your going to give me $100 towards a replacement, Perhaps I can live with that.
We bought the frig, submitted the paperwork and stared to wait the 8-12 weeks for the cheque.
Still waiting 35 weeks later. I contacted LG in October of 2021 and they admitted that they had a record for a cheque acceptance form, not only did they not have a record of our original request, they did not even know who we had been communicating with within Customer Service at LG Canada.

At this point, I have given up on seeing the cheque. So, they way I look at it, I will spend my time advising people to NOT buy their product.

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Kevin R.'s review of LG CA earned 2 Very Helpful votes

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