After never receiving a mirror that said it was damaged in transit and waiting a month, I looked for reviews saying Kirklands is a scam company and found them here. I just wanted to post and say that after reading these posts I emailed Kirklands customer service and asked why I hadn't been credited or sent a new one after a month, and they immediately refunded me the next day. So while their shipping service totally sucks and I wouldn't shop here again, they did refund me although it took follow up from me, which is not acceptable.