Khalid N.

Groupon needs to understand that people money is not up to grab for free. They cannot automatically Redeem peoples voucher when do just booking at a Restaurant in case of no show. And on top when you ask for a refund, you make then go through all the hassles you can think of. I don't understand if I didn't expose my voucher code to the Merchant and Groupon redeemed my voucher without my permission, why I have to go through taking merchant No objection to encash /refund my unused voucher? On top when merchant confirmed directly to Groupon, the Customer servicer representative was asking me to write back to them as the email doesn't have undersigned name printed on it, although it was directly coming from the merchant official account and directed to Groupon for refund confirmation.

Groupon needs to work on the attitude of their customer service, they seriously lack training